Cancellation Policy


HSN – Homestay Network (HSN) is mindful that sometimes people’s circumstances change and they are unable to meet their travel or study obligations, especially when travelling to other countries. You may need to cancel your travel and study plans. If You need to cancel Your homestay accommodation with Us at anytime, the following conditions will apply:

  • No refund of placement/application fee will be made after work has begun on your request;
  • HSN should be advised in writing of any changes to the requirements you may have at the time an application is lodged;
  • Additional Fees may be charged for any subsequent change in requirement after an application is lodged;
  • Guests who cancel within seven (7) days before arrival will be charged two (2) weeks Accommodation Fee (less any surcharge(s), if applicable;
  • A full refund of Homestay Fee (less any surcharge(s), if applicable will be given if a booking is cancelled seven (7) or more days before arrival;
  • Guests who do not arrive as scheduled without notice will not receive refunds;
  • Guests who book Standard Homestay but stay less than four (4) weeks will not receive a refund;

Special Circumstances

We appreciate that there are sometimes special circumstances where a guest has to cancel for events beyond their control, guests and/or their agents are to immediately contact our office to discuss the circumstances with our staff. A refund will be granted for guests who fail to recieve a visa issued, contact the Placements team for more information.



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